Information on regulatory authorities

The authorities regulating the activities of the Trader are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP). Contact details:
CPC:
• Website: https://kzp.bg/kontakti
• Phone: 0700 111 22
• Email: info@kzp.bg
• Address: Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors
CPDP:
• Website: https://www.cpdp.bg/
• Phone: 02/91 53 518
• Email: kzld@cpdp.bg
• Address: Sofia 1592, 2 Blvd “Prof. Tsvetan Lazarov”

Consumers can use the European Online Dispute Resolution (ODR) Platform, available at: /http://ec.europa.eu/odr/ – a single access portal that allows consumers and traders in the EU to settle disputes.
Alternative dispute resolution (ADR) between consumers and traders is a voluntary out-of-court conciliation process.
General conciliation commissions provide assistance in reaching an agreement in disputes over contracts for the sale of goods and the provision of services.
These commissions are determined on a regional basis. The competent authority for resolving disputes between the Trader and the Consumer is the General Conciliation Commission located in the town of Ruse.
A consolidated list of recognised ADR bodies of the European Union member states can be found here:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show